2016 OPEN summit
The 2016 OPEN Summit brought together our researchers, staff, students with healthcare professionals and knowledge users from government, pharmacy associations, industry and healthcare organizations.

The two-day event showcased OPEN’s critical assessment of medication management services in Ontario, setting the stage for lively and informed discussions by panellists and national and international guest speakers on the implications of findings on healthcare policy, pharmacy practice and future research.


  • Content was relevant to a variety of stakeholders and gave everyone lots to think about as clinical services are becoming more of a mainstream pharmacy practice.

  • I loved the brief presentations and having a variety of panel experts provide feedback afterwards. It provided a well-rounded discussion with various points of view.

  • A valuable opportunity to have a wealth of information delivered in a brief period. The projects are relevant and it’s inspiring that pharmacists can make a difference.

  • It’s important to understand what is before we can move to what may be. The research presentations placed the stake in the ground regarding what is; the guest speakers provided insights into the health system context for pharmacist services and the discussions with people I met generated ideas of what may be.

  • To hear what data are actually available, to find out what is happening in the province and beyond, to see the extent to which an interprofessional relationship is necessary for these projects and affecting patient outcomes.

  • Helpful to hear what other OPEN projects are doing and finding and to identify opportunities for collaboration. Useful to hear knowledge user perspectives and what they focus on and how they can facilitate knowledge translation. Connecting with people is key.

  • As a student, it’s great to see how our research is applied in real-life settings. It’s also helpful to connect with other researchers.

  • I made some new connections, renewed old connections, and learned a great deal about what OPEN is doing.


115 participants

  • 2016 OPEN Summit participants

    2016 OPEN Summit participants

    OPEN’s investigators, collaborators, research staff and students

  • Healthcare professionals and health, pharmacy practice and social science researchers
  • Government and association representatives — Ministry of Health and Long-Term Care, Ontario College of Pharmacists, Ontario Pharmacists Association, Canadian Pharmacists Association, Health Quality Ontario, Public Health Ontario, Association québécoise des pharmaciens propriétaires
  • Healthcare and industry representatives — Canadian Foundation for Pharmacy, Canada Health Infoway, Neighbourhood Pharmacy Association of Canada, Shoppers Drug Mart, Rexall, OnPharm, Medical Pharmacies Group, Pharmacy Access Solutions Inc., McKesson Canada, AdhereRx, Green Shield Canada


  • 17 oral presentations and 19 poster presentations from OPEN investigators, students and knowledge users about —
    • Pharmacist services, pharmacy practice, caring for vulnerable populations, implementation research
    • Patient care, pharmacy models, interprofessional care, building capacity in health
  • Summit guest speakers — Phil Graham (L), Susan Taylor (R), Lisa Nissen (bottom)

    Summit guest speakers — Phil Graham (L), Susan Taylor (R), Lisa Nissen (bottom)

    Panellists from OPEN’s Advisory Committee, Scientific Advisory Committee, along with knowledge user organizations, investigators and students

Guest speakers

  • Phil Graham (ADM Primary Health Care, Health Systems Accountability Performance Division, MOHLTC) on emerging changes to patient-centred healthcare in Ontario
  • Susan Taylor (Director, Quality Improvement Program Delivery, Health Quality Ontario) on quality improvement in healthcare
  • Lisa Nissen (Professor & Head of School of Clinical Sciences, Queensland University of Technology) on medication management services in Australia


  • Interactive event presenting research findings to a broad audience that provided their perspectives through panels and discussions on applying results to practice and policy
  • National and international perspectives on the pharmacists’ role in primary care
  • Engagement between researchers, practitioners and knowledge users greatly enabled the OPEN team to explore the application and impact of results
  • Variety of knowledge users participated and connected in dialogues exploring the implications of research findings and how they can be used to improve medication management services for patients and healthcare providers

Main messages

OPEN students — Rebekah Lee (L) and Ida-Maisie Famiyeh (R)

OPEN students — Rebekah Lee (L) and Ida-Maisie Famiyeh (R)

The Summit provided a unique opportunity to bring together key players from the primary healthcare field to discuss medication management research and practice

  • Trainees meet and learn from researchers and knowledge users in an applied health system research environment
  • It generates a wealth of ideas for research and practice, and opportunities for collaboration to use research as a foundation for enhancing medication management services


OPEN has the opportunity to play a greater role and conduct research in patient-centred care within various healthcare settings

  • Patients should be included in research as collaborators to ensure their voices are heard and that patient-focused models and services meet their needs
  • OPEN can foster increased interprofessional research and team-based approaches to practice
  • Broader engagement with patients and healthcare professionals should continue and international perspectives considered


Sociologist Dr. Jamie Conklin (L), pharmacist Barb Farrell (centre), physician Kevin Pottie (L)

Sociologist Jamie Conklin (L), pharmacist Barb Farrell (centre), physician Kevin Pottie (L)

Healthcare is shifting from a fragmented to an integrated system — we can determine the optimal pharmacist role in the system and how best pharmacists can contribute to patient care

  • OPEN’s research helps maximize the value of pharmacists in delivering quality patient care; the next step is to support pharmacists in applying findings to practice and within interprofessional care teams
  • Improving documentation by pharmacists using best practices and proven tools will show the value of their services
  • Pharmacy can seize a strategic opportunity to address inequity in accessing services by using research to identify and target high-risk groups and to improve continuity of care for patients


Knowledge users — Lori MacCallum, Banting & Best Diabetes Centre and Allan Malek, Senior VP, Professional Affairs, OPA

Knowledge users — Lori MacCallum, Banting & Best Diabetes Centre and Allan Malek, OPA

It is exciting and inspiring to see the collaborative possibilities for enhancing quality improvement at the system level and for contributing to positive patient experiences with medication management

  • Developing a professional culture that understands, values and enacts continuous quality improvement for medication management services is recommended
  • Purposeful measures and outcomes for medication management services should be set, then implementation research can evaluate standards and scope of practice for quality improvement
  • By connecting with provinces and countries, we can learn from their medication management research and models to find ways of improving services and integrating care in Ontario