Quality Improvement in Pharmacy

Quality Improvement Science

Much of OPEN’s work generates findings that are intended to improve the quality of pharmacy services on performance indicators including: patient safety, outcomes, and satisfaction pharmacy efficiency, workplace satisfaction, and accountability health systems sustainability, integration, and comprehensiveness. Beyond the OPEN projects that are building evaluation strategies, or actively trialing service improvements, there are emerging efforts to equip front-line pharmacy professionals with tools to manage their own quality improvement journeys.

Implementation Science

Implementation science involves understanding the factors, processes, and environments that influence the introduction and uptake of new ideas or strategies. OPEN researchers use implementation science principles and practice as both self-reflection and as a planning tool for new initiatives. This type of work ensures that OPEN projects continue to be feasible, practical, and carry a higher probability of success. This work also assists in planning how to scale promising initiatives by forecasting where challenges may arise, understanding what features must be carried through from pilot projects, and creating transferable planning frameworks for decision-makers to design large-scale projects.

OPEN: Ontario Pharmacy Evidence Network

School of Pharmacy
University of Waterloo - Health Sciences Campus
10A Victoria St. S, Kitchener, ON N2G 1C5

Leslie Dan Faculty of Pharmacy
University of Toronto – St-George Campus
144 College St, Toronto, ON M5S 3M2

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